April 5, 2018

When you are designing your conversational interface, even if you have opted to use a menu based interface as your primary method of interaction, it is a good idea to train your bot to recognise a number of key phrases that everyone will use.


Your bot must be a...

March 10, 2018

As I mentioned in a previous post, a key way to grow your bot is to give it personality. People don't want to feel like they are talking to a machine, they are looking for an authentic, relatable customer experience. Although chatbots have existed for a number of years...

February 7, 2018

We live in interesting times. Technology is developing at an astounding rate, there are significant moves towards mobile technology, and digital technology is allowing more and more repetitive tasks to be automated. Chatbots are one of the many services that are benefi...

January 9, 2018


This should go without saying, but if your not giving people a reason to use your bot then they aren't going to use it. Don't just think about why you want a bot, but why your customers will use your bot, give the bot a strong purpose.


December 8, 2017

The key to marketing is finding out where your customers are, and then delivering useful information to them there. Here's a hint, your customers are on messaging applications. As KIK describes the digital space “First there were websites, then there were apps. Now, th...

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How To Humanise Your Chatbot

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